Refund policy

At Ventilya, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return under the conditions outlined below.

30-Day Return Policy

We offer a 30-day return period from the date your order is delivered.

To be eligible for a return, the item must:

• Be in its original condition

• Be unused and free from damage caused after delivery

• Include all original parts, accessories, and packaging

To initiate a return, please contact our customer support team at contact@ventilya.com. Return instructions and the return address will be provided after your request has been reviewed.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless:

• The item arrived damaged

• The item is defective

• The wrong item was delivered

In these cases, Ventilya will cover the return shipping costs.

Damaged or Defective Products

Please inspect your order upon delivery.

If your product arrives damaged, defective, or incorrect, contact us within 48 hours of delivery and provide photos of the issue. Our team will review your request and arrange a replacement, repair, or refund when appropriate.

Refund Process

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 7–14 business days, depending on your payment provider.

Shipping fees are non-refundable unless the return is due to a damaged, defective, or incorrect item.

Exchanges

If you would like a different model or size, we recommend returning your original item and placing a new order once the return has been approved.

Contact Information

If you have any questions regarding returns or refunds, please contact us:

Email: contact@ventilya.com
Phone: +33 7 80 95 13 79

Our customer support team is available Monday through Friday, from 9:00 AM to 6:00 PM (excluding public holidays).