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FREQUENTLY ASKED QUESTIONS
What are the delivery times?
keyboard_arrow_downOrders are prepared by our logistics team within 1–2 business days (excluding Sundays and public holidays). Delivery then takes an additional 3–5 business days.
A shipping confirmation email is sent as soon as your order has been dispatched.
USA: Delivery within 4–7 business days.
What shipping methods do you offer?
keyboard_arrow_downWe primarily ship with FedEx. A tracking number will be provided as soon as your order ships.
I entered the wrong address or ordered the wrong product. What should I do?
keyboard_arrow_downPlease contact us as soon as possible after placing your order. As long as it has not been shipped, we can update the shipping address or modify the order. Once shipped, a reshipment may be required.
How can I track my order?
keyboard_arrow_downYou will automatically receive a tracking email with your tracking link as soon as your order ships.
Depending on the carrier, tracking updates may also be sent by text message.
Do you ship worldwide?
keyboard_arrow_downYes, absolutely. If your country is not currently available, please contact our customer support team.
What is the status of my order?
keyboard_arrow_downOur team prepares your order within 1–2 business days (excluding weekends and public holidays). You will then receive a shipping confirmation email with your tracking information.
If you have not received an email within 72 hours, please contact our customer support team with your order number.
How can I cancel my order?
keyboard_arrow_downAs long as your order has not been shipped, we can cancel or modify it. Please contact us as soon as possible.
Once your order has been shipped, you may return it within the applicable return period after delivery.
What payment methods do you accept?
keyboard_arrow_downWe accept payments by credit card (Visa, Mastercard, and American Express), as well as PayPal.
Why isn't my discount code working?
keyboard_arrow_downMake sure your discount code has not expired, meets the minimum purchase requirement, and is valid for the items in your cart.
If the issue persists, please contact our customer support team.
What is your return policy?
keyboard_arrow_downYou have 30 days from the receipt of your package to exercise your right of withdrawal and request a return or exchange, without needing to provide a reason.
For the return to be accepted:
Return shipping costs are the responsibility of the customer.
Defective or Damaged Items
If you receive a damaged package or an item with a defect, you may request an exchange or a refund. Contact us by email at contact@ventilya.com, attaching photos of the issue to help us process your request.
Return Procedure
For any request, write to us at contact@ventilya.com. After validation of your request, the products must be sent back to the address provided by email.
Refund
Once the item has been received and inspected, the refund will be issued to your original payment method. Processing time may vary from 7 to 14 business days depending on your bank.