account_circle
local_mall
0
account_circle
local_mall
0
Cart
Free Shipping today
Your cart is empty
FREQUENTLY ASKED QUESTIONS
What are the delivery times?
keyboard_arrow_downYour orders are prepared by our logistics teams within 1 to 2 business days (excluding Sundays and public holidays).
Delivery then takes 3 to 5 business days.
A shipping confirmation email will be sent to you as soon as your order is picked up.
USA: delivery within 4 to 7 business days.
What delivery methods do you offer?
keyboard_arrow_downWe primarily ship via FedEx. A tracking number will be provided to you upon shipment.
I made a mistake with the address or product when placing my order.
keyboard_arrow_downContact us as soon as possible after placing your order: as long as the order has not been shipped, we can correct the address or modify the content. Once shipped, a re-shipment may be necessary.
How can I track my delivery?
keyboard_arrow_downYou will automatically receive a follow-up email with the tracking link upon shipment.
Depending on the carrier, updates may also be sent by SMS.
Do you ship worldwide?
keyboard_arrow_downYes, absolutely. If your country is not yet available, please contact us at: contact@ventilya.com
What is the status of my order?
keyboard_arrow_downOur teams prepare your order within 1 to 2 business days (excluding weekends and public holidays). You will then receive a shipping confirmation email with your tracking link.
If you have not received an email after 72 hours, please contact us at:
contact@ventilya.com
with your order number.
How can I cancel my order?
keyboard_arrow_downAs long as your order has not been shipped, we can cancel or modify it. Please contact us as soon as possible.
Once shipped, you can exercise your right of withdrawal upon receipt of the package.
What payment methods do you offer?
keyboard_arrow_downWe accept payments by credit card (Visa, Mastercard, American Express), as well as PayPal.
Why can't I use my promo code?
keyboard_arrow_downPlease check that your code has not expired, that it meets the minimum required amount, and that it is compatible with the products in your cart.
If the problem persists, please contact us at contact@ventilya.com.
What is the return policy?
keyboard_arrow_downWe've put a lot of care into our products and we are confident that you will appreciate them.
That's why we offer a 30-day money-back guarantee on all our items.
If you encounter a problem with your product or order, please contact us at contact@ventilya.com.
The product must be in perfect condition and in its original packaging. Return shipping costs are the responsibility of the customer, except in the case of an error on our part or a defective product.
Refunds are processed within 1 to 2 business days after receipt and inspection of the package.